Delivery & Returns


All orders will be dispatched within three (3) working days of placing the order (although most are dispatched next day).  Royal Mail deliver all orders and you will receive an email once dispatched. Your delivery may need to be signed for.

Please note that products on Pre-Order will have the estimated timeframe for dispatch on the product page. Orders including a pre-order item will be shipped when all items are available.

Our business working days are Monday-Friday. No orders will be sent during the weekend. Orders placed after 3pm on Friday will be sent the following business working day. 

  • Orders over £70: FREE Royal Mail 2nd Class (2-3 days)
  • Order below £70: Royal Mail 2nd Class (£2.95) (2-3 days)
  • Royal Mail 1st Class (£4.95) (1-2 days) 
  • Royal Mail 1st Class Signed For (£6.95)
  • Royal Mail Special Delivery 1pm (£8.95) 



We take care of all duties and taxes, so you have nothing to pay :)

Rest of the World DELIVERIES

All orders are sent using a DAP service. All customs/duty payable by the customer. 



We hope you will be very pleased with your order, but if not and you would like to return you purchase please get in touch with us within 30 days of receiving the order and we will be more than happy to process an exchange or return.  Goods must be returned in a saleable condition with all original packaging & tags attached. We recommend either sending the goods back via signed for delivery or obtaining a certificate of purchase. Return shipping to be paid by the buyer. UK returns to be sent via Royal Mail. International returns should be sent via a tracked/signed for service.

  • To arrange a return/exchange please print our RETURNS FORM, complete all fields and include in your return.

For returns from the USA, we offer a charged returns service with DHL (for £20/$27) including collection from you. Please contact us for more details.

If your goods are faulty, please get in touch with us as soon as possible and we will arrange a replacement to be sent out to you (once the original has been returned to us) and we will refund you the original postage cost you paid.

If you are not satisfied with your order please do get in touch with us and we will be more than happy to help resolve any issues.



All Pom Pom London products have a 180 day warranty from the date of purchase.

In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, or straps you can return it to us for a repair or replacement so long as the products have been fairly treated for the period.

This does not cover products that have been damaged by misuse, accidents or unauthorised repair.

If you have received an item which you believe to be faulty, contact our customer service team at

Please note that our warranty does not cover general wear and tear.



Unfortunately you will not be able to edit or cancel your order with us once it's been placed due to our fulfilment process.

Alternatively, once you receive your order you can return via our returns website. We will refund the price paid for good to the original payment method once received back at our warehouse.

Please note that products on Pre-Order will have the estimated timeframe for dispatch on the product page. Orders including a pre-order item will be shipped when all items are available.



If you received a FREE product or FREE gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.

If you choose to keep the FREE gift, the RRP of the gift will be deducted from your refund.