All orders will be dispatched within three (3) working days of placing the order (although most are dispatched next day). Royal Mail deliver all orders and you will receive an email once dispatched.
Your delivery may need to be signed for.
We hope you will be very pleased with your order, but if not and you would like to return you purchase please get in touch with us within seven (7) days of receiving the order and we will be more than happy to process the return. Goods must be returned in a saleable condition with all original packaging, we recommend either sending the goods back via signed for delivery or obtaining a certificate of purchase. On receipt of the returned goods we will issue a full refund (minus the shipping cost), return shipping to be paid by buyer.
If your goods are faulty, please get in touch with us as soon as possible and we will arrange a replacement to be sent out to you (once the original has been returned to us) and we will refund you the original postage cost you paid.
As the fur is real racoon fur every hat will vary, we endeavour to ensure every hat meets our high standards but occasionally one can slip through the net. If you are not satisfied with your hat please do get in touch with us and we will be more than happy to help resolve any issues.