All Pom Pom London products have a 365 day warranty from the date of purchase.
In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, or straps you can return it to us for a repair or replacement so long as the products have been fairly treated for the period.
This does not cover products that have been damaged by misuse, accidents or unauthorised repair.
Please note that our warranty does not cover general wear and tear which includes tarnishing to metalwork
If you have received an item which you believe to be faulty, contact our customer service team at firstname.lastname@example.org
Please note that our warranty does not cover general wear and tear.