Refund policy

We hope you will be very pleased with your order, but if not and you would like to return your purchase please click here and we will be more than happy to process an exchange or refund. Goods must be received back to us within 30 days of receiving, in a saleable condition with:

  • All original packaging & stuffing in bag
  • Leather Pom Pom London tag attached
  • Blue tape on all zip pulls
We recommend either sending the goods back via signed for delivery or obtaining a certificate of purchase. On receipt of the returned goods in a saleable condition we will issue a full refund. Return shipping to be paid by buyer.

If your goods are faulty, please get in touch with us as soon as possible. We endeavour to ensure every product meets our high standards but occasionally one can slip through the net. If you are not satisfied with your purchase please do get in touch with us and we will be more than happy to help resolve any issues.

Refund Processing Time

Once we have received your returned item at our warehouse, please allow up to 14 days for your refund to be processed.

  • This period begins from the date your return is received at our facility.

  • You will receive a confirmation email once your refund has been issued.

  • Refunds will be made to the original payment method used during checkout.

Personalised Items

Unfortunately, due to the bespoke nature of these personalised items they are non-returnable and non-refundable with the exception of faulty products. If you feel like your personalised item may be faulty please do get in touch with us.