US Delivery & Returns

All orders will be dispatched within three (3) working days of placing the order (although most are dispatched the same day).

Our business working days are Monday-Friday. No orders will be sent during the weekend. Orders placed after 3pm on Friday will be sent the following working day. 

USA

We take care of all duties and taxes, so you have nothing to pay :)

  • Orders over $100: Free UPS/DHL Express (1-3 days)
  • Order below $100: UPS/DHL Express ($16.00) (1-3 days)

Our partnership with UPS and DHL enables us to deliver to much of the US the next working day, in some cases it can take up to 3 days.
As soon as your order is shipped you will receive a tracking number followed by a time slot for delivery.

 

CANADA

We take care of all duties and taxes, so you have nothing to pay :)

  • Orders over C$116: Free UPS Express (1-3 days)
  • Order below C$116: UPS Express (C$22.00) (1-3 days)

Our partnership with UPS and DHL enables us to deliver to much of the Canada the next working day, in some cases it can take up to 3 days.
As soon as your order is shipped you will receive a tracking number followed by a time slot for delivery. 

RETURNS

We hope you will be very pleased with your order, but if not and you would like to return you purchase please get in touch with us and we will be more than happy to process an exchange or return. Goods must be received back to us within 30 days of receiving, in a saleable condition with:
  • All original packaging & stuffing in bag
  • Leather Pom Pom London tag attached
  • Protective tape on all zip pulls

To arrange a return/exchange please CLICK HERE

If your goods are faulty, please get in touch with us as soon as possible.

If you are not satisfied with your order please do get in touch with us and we will be more than happy to help resolve any issues.

Return shipping is paid by the buyer. We do offer a returns service for UK, US, Australia, Germany and Canada.

Personalised Items

Unfortunately, due to the bespoke nature of these personalised items they are non-returnable and non-refundable with the exception of faulty products. If you feel like your personalised item may be faulty please do get in touch with us.

 

PLACING AN ORDER

Unfortunately you will not be able to edit or cancel your order with us once it's been placed due to our fulfilment process.

Alternatively, once you receive your order you can return via our returns website. We will refund the price paid for good to the original payment method once received back at our warehouse.

Please note that products on Pre-Order will have the estimated timeframe for dispatch on the product page. Orders including a pre-order item will be shipped when all items are available.