Pom Pom London Reviews: 4.8/5 from 17,500+ customers
Rated 4.8 out of 5 from over 17,500 reviews on Trustpilot. 95% of our customers give us five stars. Every review below is a real, unedited customer review collected independently by Trustpilot. You can read all of them, including the critical ones and our replies, at uk.trustpilot.com/review/pompomlondon.com.
What customers say about the quality
"I was very pleased with the amazing quality and workmanship of the bag. I will be ordering again without a doubt."
"Quality is always excellent, as is the customer service."
"Beautiful colours and great quality. Fast delivery."
What customers say about the straps
"My most recent order had beautiful soft leather. I love the choice of straps."
"I love being able to choose which two straps that I want for my bag."
What customers say about gifting
"I ordered 3 bags as birthday gifts for my 3 beautiful granddaughters."
"I bought two and the Westminster is my favourite."
What customers say about our service
"Customer Service has been amazing!"
Not every review is five stars
About 5% of our reviews are four stars or below, and we reply to the large majority of negative reviews publicly on Trustpilot. If something is not right with your bag, you have 30 days to return or exchange it and a 365-day warranty on stitching, zips, metalwork and straps. Email hello@pompomlondon.com and a real person will sort it out.
Reviews by bag
Every product page shows reviews for that specific bag. The most-reviewed styles are the Original, Original Plus, City and City Plus. Not sure which is right for you? Compare our styles.
Want to leave a review?
If you have bought from us, you will receive a Trustpilot invitation by email after your order arrives. You can also leave a review on Trustpilot at any time, or on Google by searching "Pom Pom London" and choosing "Write a review". Honest feedback, good or bad, is what helps the next customer decide.
Review figures correct as of October 2026. Reviews are reproduced from Trustpilot with the reviewer's first name as published there.
